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Susan Willis, Ph.D.

(650) 464-7323
susan@drsusanwillis.com

Palo Alto Office:
555 Middlefield Rd, #209
Palo Alto, CA 94301

San Jose Office:
1625 The Alameda, #404
San Jose, CA 95126

(650) 464-7323
RATES & INSURANCE

Regular Hours

Monday 11:00 AM - 6:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 6:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 5:00 PM

 

Rates
$90-$150 per 20-25 minute session
$180-$250 per 50-55 minute session

$75 per 90-minute group session

Insurance
While I am an in-network provider for Blue Shield, my practice consists primarily of people who either choose not to use their mental health insurance benefits, or have no mental health insurance.  Currently (Spring/Summer 2017) my practice may be open to new Blue Shield patients.  If you have insurance with another carrier, such as Aetna, Cigna, United HealthCare, PacifiCare, Anthem Blue Cross, Magellan, etc., your therapy with me may be covered, using your "Out-of-Network Provider" benefit.  I find that out-of-network coverage can work quite well, depending on the individual plan.  My handy "Insurance Worksheet" quickly takes you through the process of finding out exactly what your net payment to me will be.

At times it may be clinically indicated to conduct therapy by phone, Skype-like services, email or texting.  It is unlikely that your insurance will cover any part of such "teletherapy" or "e-therapy," whether I am in-network or out-of-network. You will be expected to pay the full fee for such sessions.  

Using your insurance to cover your visits to a psychologist, or any therapist, can be a mixed blessing.  While your out-of-pocket expense will be reduced, so will your privacy.  At the least, I will be required to submit a diagnosis, dates of service and charges to your insurance company.  Many insurers require much more information, including justification that the treatment is medically necessary, statements about your capacity to benefit, treatment plan, and progress notes including therapeutic methods used and your response to them.  Since neither you nor I have control of such information once it leaves my hands, you might reasonably choose not to use insurance coverage. 

Paying for therapy is a big deal--for you and for me.  I consider the discussion of fee, and money in general, to be an important part of the therapeutic process.  I am upfront about arriving at a fair fee with you, and I expect you to pay that fee or copay at each session.  Managing your insurance company is your responsibility, though I may be able to assist in that process.  I've found that quicker and more accurate responses are often obtained more easily by the plan member (you) than by the provider.  Money is a sticky issue for many people, and handling it responsibly in therapy can be both instructive and foundational.

Reduced Fee
Reduced fee services are available on a limited basis.

Payment
Payment may be made by cash or check during the session or by credit card through this website using the "Make a Payment" tab..  Full payment or co-payment is expected before or at the time of service.  If you wish, I will provide you with a receipt monthly. 

Cancellation Policy
If you do not show up for your scheduled therapy appointment, and you have not notified me at least 24 hours in advance, you will be billed for the full fee for the session, which will be considerably higher than your copay if you are using insurance.  Insurance companies do not allow billing for missed sessions.

Contact
Questions? Please contact me for further information.

Request a therapy appointment online now:
You may request a therapy appointment online here.